CX Day 2017
When
Wednesday, September 27, 2017
2:00 PM – 2:30 PM +04
6:00 AM – 6:30 AM ET
11:00 AM – 11:30 AM BST
Where
Online – At your desk!
Description
We have a series of international discussions held online as we are preparing globally for CX Day and hope you’ll join us!
More details to come!
Facilitator
Lesley Lykins, CCXP, Executive Director, CXPA, United States
Panelists
Ghulam Husnain Ali, CCXP, Managing Partner, EPIC Consulting, United Arab Emirates
Diane Magers, CCXP, Chief Executive Officer, CXPA, United States
Balakrishna Murthy, CCXP, Jacobsons Direct Marketing Services LLC, United Arab Emirates
Mark Hamill, Awards International, United Arab Emirates
South Africa
3:00 pm Cape Town
9:00 pm Eastern Time U.S.
We have a series of international discussions held online as we are preparing globally for CX Day and hope you’ll join us!
This conversation was facilitated by Chantel Botha.
This conversation was facilitated by Chantel Botha.
Click to access resources referenced in the presentation.
Facilitator: Chantel Botha, Pre-recorded panel discussion
Host
Lesley Lykins, CCXP, Executive Director, CXPA, United States
Lesley Lykins, CCXP, Executive Director, CXPA, United States
North America – Eastern Time
11:00 am ET
When
Friday, September 29, 2017
11:00AM – 11:30AM ET
4:00 PM – 4:30 PM BST
Friday, September 29, 2017
11:00AM – 11:30AM ET
4:00 PM – 4:30 PM BST
Where
Online
Description
Topic: CX Metrics, Measurement and ROI
Online
Description
Topic: CX Metrics, Measurement and ROI
We have a series of international discussions held online as we are preparing globally for CX Day and hope you’ll join us!
Facilitator:
Lesley Lykins, CCXP, Executive Director, CXPA, United States
Special Guests:
DeShaundra Jones
Chesapeake Utilities Corporation
Chesapeake Utilities Corporation
Lynn Hunsaker, CCXP
Customer Experience ROI Strategist
ClearAction
Customer Experience ROI Strategist
ClearAction
Pat Dawson, CCXP
Principal | CX Strategist
CongaCX Consulting
Principal | CX Strategist
CongaCX Consulting
Diane Magers, CCXP
CEO
Customer Experience Professionals Association (CXPA)
CEO
Customer Experience Professionals Association (CXPA)
North America – Central Time
2:00 pm ET
1:00 pm CT
When
Friday, September 29, 2017
2:00 PM – 2:30 PM ET
1:00 PM – 1:30 PM CT
Friday, September 29, 2017
2:00 PM – 2:30 PM ET
1:00 PM – 1:30 PM CT
Where
Online
Description
Topic: Countdown to CX Day: The Search Is On…Finding The Right Talent
Online
Description
Topic: Countdown to CX Day: The Search Is On…Finding The Right Talent
Join Chris Rios, Chief Customer Experience Officer, BlueRock Search and Diane Magers, CEO, CXPA as they discuss:
- Confusion about CX when looking for talent (or a new opportunity)
- Discovering what organizations are really looking for
- Positioning CX with HR
Guests:
Chris Rios
Chief Customer Experience Officer
BlueRock Search
Chief Customer Experience Officer
BlueRock Search
Diane Magers, CCXP
CEO
Customer Experience Professionals Association (CXPA)
CEO
Customer Experience Professionals Association (CXPA)
European Panel “Digital CX”
3:00 pm BST
10:00 am ET
Facilitator: Sue Duris
When
Monday, October 2, 2017
10:00AM -10:30AM ET
3:00PM – 3:30PM BST
Monday, October 2, 2017
10:00AM -10:30AM ET
3:00PM – 3:30PM BST
Where
Online
Description
We have a series of international discussions held online as we are preparing globally for CX Day and hope you’ll join us!
Topic: Connecting The Dots To Create Better Experiences For Our CustomersFacilitator:
Sue Duris
Director of Marketing and Customer Experience, M4 Communications
United States
Online
Description
We have a series of international discussions held online as we are preparing globally for CX Day and hope you’ll join us!
Topic: Connecting The Dots To Create Better Experiences For Our CustomersFacilitator:
Sue Duris
Director of Marketing and Customer Experience, M4 Communications
United States
Panelists:
Ian Golding, CCXP
CEO/Founder, Customer Consultancy
United Kingdom
Phil Hatton
Customer Experience Specialist, Cisco
United Kingdom
Dr. Janne Ohtonen
Director of Customer Experience Management, Openet
United Kingdom
Madeleine Stamvik
Senior Manager, Digital Customer Experience, Lloyd’s Banking Group
United Kingdom
#CXDay Twitter Chat
1:00 pm ET
When
Monday, October 2, 2017
1:00 PM – 1:30 PM ET
5:00 PM – 5:30 PM BST
Monday, October 2, 2017
1:00 PM – 1:30 PM ET
5:00 PM – 5:30 PM BST
Where: Online
Description
We have a series of international discussions held online as we are preparing globally for CX Day and hope you’ll join us!
We have a series of international discussions held online as we are preparing globally for CX Day and hope you’ll join us!
- Q1: How do you define the role of a CX Professional?
- Q2: What characteristics and skills are important to a CX Professional?
- Q3: What challenges do we face in this line of work?
- Q4: What advice do you have for a CX Pro feeling discouraged?
- Q5: Why is CCXP an important designation for CX Professionals?
- Q6: How can CX Pros build their knowledge level and skill sets?
- Q7: Parting advice to CX Pros?
Not sure how to join a Twitter Chat? Find out here.
Featured Guests
Jeannie Walters, CCXP
Principal
360Connext
Twitter: @jeanniecw
Stephanie Thum, CCXP
Capitol Management Consulting Services Inc.
Twitter: @stephaniethum
Host
Lesley Lykins, CCXP, Executive Director, CXPA, United States
When
Monday, October 2, 2017
2:00 PM – 2:30 PM CT
3:00 PM – 3:30 PM ET
8:00 PM – 8:30 PM BST
Monday, October 2, 2017
2:00 PM – 2:30 PM CT
3:00 PM – 3:30 PM ET
8:00 PM – 8:30 PM BST
Where: Online
Description
We have a series of international discussions held online as we are preparing globally for CX Day and hope you’ll join us!
This conversation will be facilitated by Carmen Peirano and Claudia Vale.
More details to come!
We have a series of international discussions held online as we are preparing globally for CX Day and hope you’ll join us!
This conversation will be facilitated by Carmen Peirano and Claudia Vale.
More details to come!
Facilitator
Lesley Lykins, CCXP, Executive Director, CXPA, United States
Lesley Lykins, CCXP, Executive Director, CXPA, United States
Special Guests
Carmen Marquez
CEO
Carmen Marquez Consulting
Peru
CEO
Carmen Marquez Consulting
Peru
Jhair Mena,
CEO
Plugthem
EcuadorKelvin Mena Sr.
Director of Corporate Relations
Plugthem
Ecuador
Aitor Pascual
Europe & Latin America Sales Director
Customerville
CEO
Plugthem
EcuadorKelvin Mena Sr.
Director of Corporate Relations
Plugthem
Ecuador
Aitor Pascual
Europe & Latin America Sales Director
Customerville
Keynote Webinar
11:00 am ET
10:00 am CT
Description: Join Ian Golding, CCXP for a discussion with Diane Magers on the global trends and disruptors in CX! Learn what other organizations are doing, what’s changing in the marketplace, and what can you do to grow your skill set to meet new challenges and plan for 2018 and beyond.
Facilitator
Diane Magers
Featured Guest
Ian Golding, CCXP
Founder/CEO
Customer Consultancy
Founder/CEO
Customer Consultancy
Please note: due to technical difficulties, we are re-recording the keynote presentation and will post it when available. Please check back next week.
Sponsor Webinar – Medallia
2:00 pm ET
1:00 pm CT
Description: We know that happier customers are more loyal, which means better business outcomes, but how do companies make the leap to become truly customer-centric and drive business growth with a customer experience strategy? Faced with the challenge of revitalizing revenue growth in a rapidly changing market, CA Technologies identified customer loyalty as a key driver of competitive differentiation and revenue growth. However, CA needed a radical new approach to embedding customer experience into the DNA of its 11,000 strong organization and partnered with Medallia for its leadership in customer experience management.
Facilitator: Erica Ashfeld
Speakers:
Dayton Semerjian
General Manager, Global Customer Success
CA Technologies
General Manager, Global Customer Success
CA Technologies
Jennifer Schmitt
Solution Principal
Medallia
Solution Principal
Medallia
Twitter Conversation
1:00 pm ET
12:00 pm CT
#CXDay Tweets