Celebrating Great Customer Experience
and the Professionals Who Make it Happen

Online Events

Webinar: Customer Experience from the C-Suite, Discussion with Dan Hesse

CXPA Chairman Bruce Temkin will host Dan Hesse, CEO of Sprint Corporation, in a discussion about customer experience. Sprint has used customer experience as a key driver to its competitive resurgence. The webinar will focus on the CEO’s role in leading a customer experience transformational journey.

View the recording now>>

Hanging Out with CX Experts

A series of four Google+ Hangouts with a panel of CXPA’s CX Experts. You are invited to watch the Hangout and submit your questions to the panel through Google+ and/or Twitter.

US East Coast Hangout: Employee Engagement

Join Stan Phelps, Jim Rembach and Host Jeannie Walters.

UK Hangout: The State of CX in the UK and Other CX Related Topics
Join Andrew McInnes, Alan Woollam, Martin Downson, Ian Golding and
Host Deidre Sommerkamp.

Eastern Australia Hangout: Voice of the Customer Programs and the State of CX in Australia
Join Erich Dietz, Tabitha Dunn, Cyrus Allen and Host Annette Gleneicki.

US West Coast Hangout: Voice of the Customer
Join Yvonne Nomizu, Lynne Hunsaker, John Carroll, and Host Annette Gleneicki.

#CXDayChat Live! On Twitter: Celebrating CX as a Profession!

CX Day featured a live online chat (#CXDayChat) featuring special guest host, and one of Direct Marketing News’ 40 under 40, Ingrid Lindberg, chief customer experience officer at Prime Therapeutics.

Moderators: Annette Franz Gleneicki, Jeannie Walters, and Deirdre Sommerkamp
Guest Host: Ingrid Lindberg

 @CXPA_Assoc

"Currently we are making purposeful strides in the customer experience learning journey and anticipate making some changes that will create a powerful impact in the near term. We are definitely taking the building block approach by first advancing our CX knowledge and starting the conversation at all levels and in all business areas. CX Day will be the perfect complement to our ongoing efforts and will help us to bring more attention to customer experience innovation and give us the impetus to explore the possibilities around the “4Cs” (Culture, Connecting, Collaborating and Creating).”
Sheryl Warren
Corporate Vice President - Service
New York Life Insurance Company

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